assistance and technical support
Technical Assistance and Support at PINETTE PEI
PINETTE PEI offers a wide range of assistance and technical support services to ensure the optimum performance of your industrial equipment. Our experts are dedicated to providing solutions tailored to your specific needs, ensuring the continuity and efficiency of your operations.
HOTLINE
Customer service, machines and systems
Daylight: Monday to Friday from 8:00 to 17:00 UTC+01:00
Tel: +33 (0)3 73 55 05 02
Technical Assistance and Support
Our dedicated team of technical experts is on hand to answer all your questions and solve any problems that may arise with your equipment. Our technical support guarantees a fast and efficient response, enabling you to minimize downtime and optimize productivity.
Benefits of technical assistance/support :
- Increased responsiveness : Rapid intervention to solve problems.
- Technical expertise Access to experienced technicians.
- Downtime reduction Minimize unplanned downtime.
Hotline
Our technical hotline is your first point of contact for fast help. You can contact us to obtain expert advice, solve technical problems or request the intervention of a technician. This service is essential for immediate and effective responses.
Hotline benefits :
- Rapid response Quick problem solving.
- Ongoing support Continuous support to maintain production.
Remote maintenance
Our remote maintenance service enables our technicians to diagnose and resolve problems remotely. Thanks to advanced technologies, we can carry out software adjustments and updates without the need for an on-site visit, offering a fast, less intrusive solution for maintaining business continuity.
Benefits of remote maintenance :
- Rapid intervention : Remote diagnosis and adjustment support.
- Time saving Eliminate travel delays.
- Increased security : Secure access to systems for diagnostics.
Teleassistance with Augmented Reality
Remote assistance with augmented reality is our innovative technological offering. Using augmented reality goggles or similar devices, our technicians can virtually guide you through the operations required to solve your problem. This enables more precise and instructive interaction, reducing the risk of errors and improving the efficiency of interventions.
Advantages of teleassistance with augmented reality :
- Visual assistance Real-time support from our experts.
- Greater precision : More precise and effective interventions.
- Ongoing training : Improving the skills of your teams.
Reactive maintenance
At PINETTE PEI, we understand the importance of reactivity in the event of malfunctions or breakdowns. Our reactive maintenance service is there to intervene quickly and efficiently, with technicians available for urgent repairs, ensuring that your operations return to normal as quickly as possible.
Benefits of reactive maintenance :
- Rapid intervention : Reduced downtime.
- Efficient repair : Rapid restoration of production.
- Cost minimization Reduction of losses due to production stoppages.
Spare parts
As a partner throughout the life of your machines, you can be sure of expert support to keep them running at peak performance. What’s more, we constantly monitor obsolescence in the event of a component failure that is no longer being maintained.
Advantages of spare parts :
- Original and controlled spare parts
- Obsolescence watch
5 good reasons to choose Pinette PEI's services
Production interruption prevention
One of the key benefits of our support service is the ability to anticipate and prevent unplanned downtime. Through proactive maintenance and regular monitoring, we identify and resolve problems before they cause interruptions, ensuring seamless continuity and operational efficiency.
Accessibility and easy contact
We provide direct, simplified means of communication, making it quick and easy to get in touch. Whether via our hotline, email or online platform, we guarantee an immediate response to all your requests for assistance.
Total Security Guarantee
Safety is at the heart of our approach to technical assistance. Not only do we ensure the safety of operators, but also that of machines, by applying the strictest standards and providing precise advice to avoid any risks associated with the use and maintenance of equipment.
Rapid supply of spare parts
We understand the importance of rapid access to spare parts. That’s why we maintain an extensive stock of parts for all types of machine, guaranteeing fast, efficient delivery to minimize repair times and maximize the productivity of your plant.
Advanced Data Protection
In a world where data security is paramount, we take extreme measures to protect your machine information and settings. Our remote assistance and remote maintenance systems are secured by advanced encryption protocols, ensuring that your data remains confidential and protected against intrusion or loss.